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Escalation Details

Service Responsibilities	Contact Details	Escalation 1	Escalation 2	Escalation 3
Live Service Issues/Faults. Planned/Unplanned Outages. Service Notifications.	Network Operations Centre 0800 826 436 option 1 (NZ) +64 9 308 9367 1800 235 450 (AUS) noc@vector.co.nz	NOC & NTS Team Leader Gary Laidler +64 9 978 8211 +64 21 992 586 gary.laidler@vector.co.nz	Manager Operations Stuart Impey +64 9 213 0541 +64 27 655 5122 stuart.impey@vector.co.nz	General Manager Mike Shirley +64 9 213 0656 +64 27 491 5953 michael.shirley@vector.co.nz

Service Responsibilities	Contact Details	Escalation 1	Escalation 2
Services in Provisioning. Moves, Adds & Changes to Existing Services. Relinquishment of Services.	Service Delivery Desk 0800 826 436 option 2 (NZ) +64 9 308 9367 1800 235 450 (AUS) provisioning@vector.co.nz	Manager Operations Stuart Impey +64 9 213 0541 +64 27 655 5122 stuart.impey@vector.co.nz	General Manager Mike Shirley +64 9 213 0656 +64 27 491 5953 michael.shirley@vector.co.nz

Service Responsibilities	Contact Details	Escalation 1	Escalation 2
Commercial Enquiries. Pricing & Quoting for New Services.	Sales Team 0800 826 436 option 3 (NZ) +64 9 308 9367 1800 235 450 (AUS) contactus@vector.co.nz	Sales Manager Craig Sutton +64 9 978 8245 +64 21 590 908 craig.sutton@vector.co.nz	General Manager Mike Shirley +64 9 213 0656 +64 27 491 5953 michael.shirley@vector.co.nz