Contact Us
Escalation Details
Service Faults (24/7)
Service Responsibilities | Contact Details | Escalation 1 | Escalation 2 | Escalation 3 |
| Live Service Issues/Faults. Planned/Unplanned Outages. Service Notifications. | Network Operations Centre 0800 826 436 option 1 (NZ) +64 9 308 9367 1800 235 450 (AUS) noc@vector.co.nz | NOC & NTS Team Leader Gary Laidler +64 9 978 8211 +64 21 992 586 gary.laidler@vector.co.nz | General Manager Mike Shirley +64 9 213 0656 +64 27 491 5953 michael.shirley@vector.co.nz | General Manager Mike Shirley +64 9 213 0656 +64 27 491 5953 michael.shirley@vector.co.nz |
Service Fulfilment
Service Responsibilities | Contact Details | Escalation 1 | Escalation 2 |
| Services in Provisioning. Moves, Adds & Changes to Existing Services. Relinquishment of Services. | Service Delivery Desk 0800 826 436 option 2 (NZ) +64 9 308 9367 1800 235 450 (AUS) provisioning@vector.co.nz | Service Delivery Manager
Mel Ghumkhor | General Manager Mike Shirley +64 9 213 0656 +64 27 491 5953 michael.shirley@vector.co.nz |
Sales
Service Responsibilities | Contact Details | Escalation 1 | Escalation 2 |
| Commercial Enquiries. Pricing & Quoting for New Services. | Sales Team 0800 826 436 option 3 (NZ) +64 9 308 9367 1800 235 450 (AUS) salesadmin@vector.co.nz | Manager Market & Business Development
| General Manager Mike Shirley +64 9 213 0656 +64 27 491 5953 michael.shirley@vector.co.nz |