Contact Us

Escalation Details

 

Service Faults (24/7)

Service Responsibilities

Contact Details

Escalation 1

Escalation 2

Escalation 3

 

 

Live Service Issues/Faults.
Planned/Unplanned Outages.
Service Notifications.
Network Operations Centre

 

0800 826 436 option 1 (NZ)
+64 9 308 9367
1800 235 450 (AUS)
noc@vector.co.nz
NOC & NTS Team Leader

 

Gary Laidler
+64 9 978 8211
+64 21 992 586
gary.laidler@vector.co.nz
Manager Operations

 

Stuart Impey
+64 9 213 0541
+64 27 655 5122
stuart.impey@vector.co.nz
General Manager

 

Mike Shirley
+64 9 213 0656
+64 27 491 5953
michael.shirley@vector.co.nz

 

Service Fulfilment

Service Responsibilities

Contact Details

Escalation 1

Escalation 2

 

 

Services in Provisioning.
Moves, Adds & Changes to Existing Services.
Relinquishment of Services.
Service Delivery Desk

 

0800 826 436 option 2 (NZ)
+64 9 308 9367
1800 235 450 (AUS)
provisioning@vector.co.nz
Manager Operations

 

Stuart Impey
+64 9 213 0541
+64 27 655 5122
stuart.impey@vector.co.nz
General Manager

 

Mike Shirley
+64 9 213 0656
+64 27 491 5953
michael.shirley@vector.co.nz

 

Sales

Service Responsibilities

Contact Details

Escalation 1

Escalation 2

 

 

Commercial Enquiries.
Pricing & Quoting for New Services.
Sales Team

 

0800 826 436 option 3 (NZ)
+64 9 308 9367
1800 235 450 (AUS)
contactus@vector.co.nz
Sales Manager

 

Craig Sutton
+64 9 978 8245
+64 21 590 908
craig.sutton@vector.co.nz
General Manager

 

Mike Shirley
+64 9 213 0656
+64 27 491 5953
michael.shirley@vector.co.nz