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Escalation Details

Functions	Contact	Escalation 1	Management
New Services Upgrade Services Quick Quote General Enquiries	Contact Us: contactus@vector.co.nz 0800 826 436 + 2 (NZ) 1800 235 450 (Aus) +64 9 308 9367	Manager Service Desk: Mel Ghumkhor Mel.Ghumkhor@vector.co.nz +64 21 879 627	Manager Networks: Stan Giles Stan.Giles@vector.co.nz +64 21 505 129

Functions	Contact	Escalation 1	Escalation 2	Management
Faults Service Issues Planned Outages Service Notifications	Network Operations Centre NOC@vector.co.nz 0800 826 436 +1 +2 (NZ) 1800 235 450 (Aus) +64 9 308 9367	Network Team Lead Gary Laidler Gary.Laidler@vector.co.nz +64 21 992 586	Manager Assurance Stan Giles Stan.Giles@vector.co.nz +64 21 505 129	General Manager Mike Shirley Mike.Shirley@vector.co.nz +64 274 915 953

Functions	Contact	Escalation
Solutions Account Management Competitive Bids	Jay Kalyan Jay.Kalyan@vector.co.nz +64 274 808 200 Rahul Parikh Rahul.Parikh@vector.co.nz +64 21 195 1827 Brett Madden Brett.Madden@vector.co.nz +64 27 808 1098	Sales Manager Craig Sutton Craig.Sutton@vector.co.nz +64 21 590 908