Network Operations Centre

The Network Operations Centre monitors the status of our network at all times. If you’re experiencing a problem with your connection, you can contact them as a first step in your trouble-shooting process. 

In New Zealand call 0800 826 436 (option 1, option 2) 

In Australia call 1 800 235 450 

In any other country call + 64 9 308 9367 

Or email noc@vector.co.nz 

If your connection is through one of our partners, please call them first