Network Operations Centre

The Network Operations Centre monitors the status of our network at all times. If you’re experiencing a problem with your connection, you can contact them as a first step in your trouble-shooting process.

In New Zealand call 0800 826 436 (option 1, option 2)

In Australia call 1 800 235 450

In any other country call + 64 9 308 9367

Or email

If your connection is through one of our partners, please call them first.