Our Network

Operations Centre

Our partners’ customers depend on our network to run their businesses, so our Network Operations Centre (NOC) monitors all platforms and managed services, remediates faults on services and escalates critical incidents. Customers are given advanced notification of planned outages. 

The team operate from 7.30am to 6:00pm NZST Monday to Friday. Calls out of hours are answered by our dispatch centre and one of our network engineers is immediately notified. 

  

To contact the NOC: 

  •  call 0800 826 436 option 1, option 2, (NZ) 

  • 1800 235 450 (Aus) 

  • +64 9 308 9367 

For escalations please contact Gary Laidler. 

 If you have a Vector Fibre services provided by one of our partners then please contact them direct as they manage your connection with us.